1 hour ticket response
We are dedicated to supplying a fast and accurate solution to each client support ticket sent by a user. Our practiced help desk staff members will review your inquiry and will think of the best solution. We offer a 1–hour response time guarantee for all tech support tickets. In fact, the average client support ticket response time has proven to be 20 minutes.
A First–Class Client Care Service
Our customer support team representatives have significant experience in the Linux hosting plans world and are knowledgeable enough to offer a fast solution to your problem. If, however, the case at hand is not within the competency of a support engineer, the customer support ticket will be forwarded to a developer or system administrator for additional assistance.
An Easy–to–Navigate Help Center
Integrated into the Control Panel is an easy–to–browse Help section, which includes various information sources. You can browse through a constantly updated knowledge base featuring web hosting account management articles and site management articles, check the instructional video tutorials or take a glimpse at the F.A.Q. repository.