Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • The Help Center section incorporated into our Control Panel features a selection of help articles and regularly asked questions. Aimed at resolving any common problem that you may possibly chance upon, they are written by our support team of proficient technicians.

  • Top quality support service

  • How–To Video Clips

  • For all of you who’d like to learn how to remedy a common problem by watching a video lesson, we have added a compilation of video tutorials to our Control Panel. All the video clips are short and simple to grasp. They offer you step–by–step demonstrations of different web site management procedures.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24x7 client care service and feature a one–hour response guarantee. Our well–trained technicians will be online for you night and day and will sort out any problem that you may possibly come across within less than 1 hour after the client support ticket submission. In most cases, a response will be provided to you within twenty minutes.