Tech Support Channels
A 1–Hour Ticket Response Guarantee
Every single assistance request you submit to us will be responded to within maximum 60 min. If for any reason whatsoever your support ticket or e–mail needs further assistance from a server admin, we’ll without delay forward it and leave a comment to inform you that your case is being examined. If you order the Optional Admin Services package, all of the services included there will be completed at a time of your liking.
An Exceptional Technical Support Service
If you need any assistance working with the Control Panel or with any of the applications that we’ve preinstalled on the dedicated web hosting server on your behalf, don’t hesitate to contact our customer support team anytime through the ticketing system. Moreover, should you need assistance managing your dedicated hosting server, you can make use of the Optional Admin Services package, that includes weekly Operating System updates, troubleshooting and installation services, server monitoring and restarting procedures, backup hard disk drive storage space, etcetera.
An Intuitive Help Area
Each dedicated web hosting plan comes with our cost–free Control Panel, which sports an elaborate knowledgebase plus a collection of how–to video tutorials. Whenever you require help working with the Control Panel, just hit the Videos or Help buttons located in the upper right corner.