A 99.9% Server Uptime
Our hosting system is based on a secure, high–end hardware architecture and a heavily customized variation of Linux. So, irrespective of what your website is, or how many website visitors you’ve got, or even if there is a distributed denial–of–service attack, our physical servers will stay up and running and your web sites will stay accessible online.
All Linux hosting plans packages include a 99.9% server uptime guarantee. And no matter which datacenter you choose, our guarantee remains unchanged.
A 99.9% Network Uptime
When you develop your very own cloud hosting platform, it’s crucial to also set up your own network architecture. That is why we built a custom–configured internal network in all our datacenters. Based on enterprise–grade Juniper switches and routers, our internal network allows for faster–than–light data transmission speeds and is fully redundant.
In this way, you will enjoy a 99.9% network uptime in our data center in the USA, in our data center in the United Kingdom, in our data center in Finland, in our data center in Eastern Europe as well as in our data center in Australia, regardless of which web hosting service you have picked.
A 30–Day Money–Back Guarantee
Despite the fact that we have done just about everything to lessen all possible risks with our cloud hosting plans and regardless of the fact that our company provides first–class support, there are times when the client is just not pleased with what we have to offer. Or he wants to upgrade to a more robust hosting solution, such as a VPS server or a dedicated server.
For this reason, we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you aren’t fully satisfied, we will give you your money back.
24/7 Technical Support
We’ve mindfully selected each member of our 24x7 support department so that we can offer you the very best tech support service you can possibly get. Each of our customer service technicians has lots of years of experience working with hosting accounts behind his back, therefore they know what they are doing. What’s more, they’re at your disposal 24–7 – you can reach them at any time and they will reply back to you as quickly as possible.
Their average ticket response time is just 20 minutes, whilst with many other hosting firms you have to wait around for days. And we also offer you a 1–hour response time guarantee. Regardless of what happens, your inquiries will be responded to within one hour.