Phone Support in Hosting
We know that having the option to talk with a live representative is rather important, for that reason we have 3 support lines all around the world (Australia, USA and UK) and you're able to contact us on the phone for 14 hours every day. In case you consider purchasing one of our Linux hosting plans, for instance, you have the option to give us a call and find more about our solutions before placing your order to ensure that we do meet all system requirements for your websites. After the purchase, you can call us about all the sales or billing issues you may experience, or receive any general or basic technical information you need. We have tried to find the optimal balance between phone and ticket support, so for solely technical matters you will have to use our ticketing system, which will help you follow the communication along with any new developments in the resolution of an issue.