You will find lots of hosting companies on the market today, still the majority of them are resellers that have restricted resources, particularly when it comes to support. A good way to distinguish them is the option to get in touch with the company by phone. The level of support that you will get via this particular way of communication varies based on the supplier - some provide dedicated telephone support, others offer general and customer support only because some matters are more time-consuming and it is easier to be resolved with a trouble ticket, especially if the issue has to be escalated. However, it is good to find that you can always contact your web hosting provider because there're various small-scale issues which can be resolved easily and timely with a phone call, not mentioning that you are able to get more information for the services even before you become a customer.

Phone Support in Hosting

We know that having the option to talk with a live representative is rather important, for that reason we have 3 support lines all around the world (Australia, USA and UK) and you're able to contact us on the phone for 14 hours every day. In case you consider purchasing one of our Linux hosting plans, for instance, you have the option to give us a call and find more about our solutions before placing your order to ensure that we do meet all system requirements for your websites. After the purchase, you can call us about all the sales or billing issues you may experience, or receive any general or basic technical information you need. We have tried to find the optimal balance between phone and ticket support, so for solely technical matters you will have to use our ticketing system, which will help you follow the communication along with any new developments in the resolution of an issue.