One-Hour Response Guarantee
Understand more about the 1-hour response time guarantee and just how you, as a customer, can benefit from it.
If you ever encounter a problem with your site and are incapable of coping with it on your own, ask the hosting provider’s customer care staff to help you bring the website back online. A prompt resolution would be the best scenario, but a lot of companies respond within twenty four hours or even more, all the more so if you’re doing business with a hosting reseller. Even if the problem can be quickly resolved, your website may not function properly or it may not be reachable at all for a lengthy time interval, so you may lose potential customers since it’s quite unlikely that anyone would be dying to revisit an out-of-order website. In this light, you have to make certain not only that you can reach your hosting provider, but also that they can respond and help you in a well-timed manner. If a software application update doesn’t proceed smoothly or you erase something unintendedly, for instance, the site must be restored promptly so as to avoid extended unreachability.
One-Hour Response Guarantee in Hosting
Our Linux hosting plans offer a 60-minute reply time guarantee, so regardless of what question or problem you might have, we’ll always be there to lend a helping hand. The fact is, it rarely takes more than half an hour to get an issue fixed or a query answered, and this is valid for both technical and pre-sales matters. Our customer support team members are available 24-7, even on weekends and national holidays, which goes to say that you will receive quick assistance at all times. We are aware of exactly how priceless time can be, so by the time we respond to your e-mail or support ticket, we will have investigated the matter and, in case we haven’t worked out a solution, we will supply you with more details about what you need to do on your end – when the situation necessitates this. With our support services, you can be sure that there will be someone to help you out straight away, regardless of the hour.