Live Chat Support
What exactly are the major benefits of the Live Chat service?
A live chat is among the many channels of communication provided by some hosting suppliers as part of their support services. Determined by the provider, the chat can be used for billing, pre-sales and/or technical support. This way of contact is quicker in comparison to a support ticket and it makes it less likely to misunderstand or misspell anything as compared to a phone call with an agent. What's more, when the issue that you experience needs some time to be examined and resolved, you'll be able to do something different at the same time instead of just waiting, like you'd have to do if you call. Also, you can take advantage of a live chat support service free of cost provided that you have web accessibility even if your web hosting supplier is situated in a different country and they don't have a local telephone number you can call.
Live Chat Support in Hosting
We provide a live chat assistance service for all Linux hosting plans that we offer and we're able to assist you with almost everything live. If you don't have an account with us yet, we are able to give you more details about the packages to help you to choose the most suitable plan. In case you are a current customer, we will be able to help you with any billing or general matter and with lots of common technical problems, such as an email address setup in a desktop email client. When you can't phone us for whatever reason or you're in a country where we do not have a local telephone number, our live chat is the best way to contact us. Needless to say, some issues need more time to examine and test, which means that you'll need to open a support ticket to our technicians, however, we are able to save your time and assist you with quite a lot of troubles on the chat.