There are a handful of ways to get in touch with the hosting company whose services you’re using, but the one that you will always find regardless of which company you opt for is a ticketing system. This is the easiest medium of correspondence for many reasons. In the event that no customer support team member is free at the moment and they’re all occupied, a telephone call may not be responded to, but a ticket will invariably hit home. Besides, you can copy & paste extensive pieces of information without the need to worry about typographical errors, and in case a particular issue needs more time to be sorted out or a number of responses must be exchanged, all the information will be in one place, so either party can always see the comments supplied by the other one. The drawback of using tickets to contact your hosting company is that they’re typically separate from the web hosting platform, which goes to say that if you need to supply information or to follow guidelines, you will need to use no less than two separate admin consoles and this number might grow in case you wish to manage several domain names. On top of that, lots of web hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting for an answer.

Integrated Ticketing System in Hosting

In stark contrast to what you may find with a lot of other web hosting providers, the ticketing system that we’re using with our Linux hosting plans is an essential part of the Hepsia Control Panel, which comes with all hosting accounts. You won’t need to remember different logon names and passwords, as you will be able to manage both your tickets and the hosting account itself from one location. So, in case you have an inquiry or confront a predicament, you can contact our help desk staff representatives on the spur of the moment. Our system comes with an intelligent search option. This goes to say that even if you’ve sent a plethora of tickets through the years, you will be able to track down the one that you need without difficulties. Furthermore, you can read knowledge base suggestions for dealing with commonly met difficulties.